Don’t wait to seek help. Reaching out now could prevent homelessness and connect you to the support you need.

If you’re sleeping rough
If you’re sleeping outside, preparing to sleep, or staying somewhere not meant for living, like a car, StreetLink can connect you with local outreach services. Here’s what to do:

How to register an alert
1. Visit www.thestreetlink.org.uk or call 0300 500 0914.
2. Share your exact location and times you’ll be there; outreach teams usually go out at night.
3. Describe your appearance (e.g., clothing, colour of tent or sleeping bag, pets) to help the team identify you.
4. Provide contact details if possible – you can choose to receive updates via email or SMS.

What happens next?

• Local outreach teams will aim to find you within 2–3 working days. They will have identification to show who they are. They may work for the council or a charity.
• If your location changes, you will need to submit a new alert to make sure the teams can find you.
• If they cannot find you they will leave a card with their contact details on.
• Outreach workers will ask you for some information to understand your needs.

They will then discuss support options with you, such as:

• safe accommodation
• mental health services
• benefits or employment advice.

Extreme weather
During severe weather, the local council may activate SWEP (Severe Weather Emergency Protocol) to provide emergency shelter.
Check your local council’s website for updates.

Household Support Fund
Low-income households in Kent County Council’s area who are facing financial hardship may be eligible for assistance with food, household essentials, school uniforms, and utility bills through the council’s Household Support Fund.
Usually the fund runs from 1st April – 31st March, but as funds are limited the council may close applications if all the money has been allocated.
Eligibility criteria and information on how to apply is available on their website.
Website: Kent County Council Household Support Fund