Your local council is: Dover District Council
Website: www.dover.gov.uk
Main telephone number: 01304 821199 (Monday to Friday: 9am – 4pm)
Based on what you have told us, we have these suggestions.
While this is not a substitute for personalised, professional advice, we hope it is a useful starting point.
Your Area
Your county council is: Kent County Council
Website: www.kent.gov.uk
Main telephone number: 03000 41 41 41 (Monday to Friday: 9am to 5pm)
Homeless applications and ‘priority need’
If you make a homeless application to the council they will assess whether or not you are considered ‘priority need’.
‘Priority need’ is a category defined in England’s homelessness laws. Its purpose is to recognise and safeguard people who are more vulnerable if they become homeless.
Who automatically qualifies
You have a priority need if you are:
- experiencing or at risk of domestic abuse
- pregnant, and/or have dependent children
- homeless due to a fire, or flood
- a 18-20 year old care leaver who was in care between the ages of 16 and 17.
Vulnerability criteria
If you don’t automatically qualify, the council may still prioritise you if you’re more at risk than most people due to:
- being elderly
- having a mental or physical disability
- leaving a non-domestic violence situation
- having been in prison, care, or the armed forces.
Why this matters
With priority need, councils must:
- Provide emergency housing if you are already homeless.
- Help prevent homelessness if you are at risk of homelessness in the next 8 weeks (this applies to all eligible applicants, not just those with priority need).
What to do next
Contact your local council’s housing team immediately.
Explain your situation clearly.
Seek advice from Shelter’s website for detailed guidance.
Citizens Advice Dover
Citizens Advice Dover offer free, confidential and impartial advice to people living or working in and around the area.
Drop-in sessions are held at their offices on:
Tuesdays: 1pm – 3pm
Fridays: 10am – 2pm
Maison Dieu Gardens, Maison Dieu Road, Dover, CT16 1TG
Telephone: 01304 272499 (Monday to Thursday: 9.30m – 3pm, Fridays: 10am – 2pm)
Email: contact@doverdealcitizensadvice.org.uk
Website: www.doverdealadvice.co.uk
National Citizens Advice helpline
You can also call the national Citizens Advice helpline.
Telephone: 0808 278 7998
